Privacy policy

Data privacy statement

The protection of your personal data is very important to us, the Conclude GmbH (hereinafter "Conclude ", "we", "us", "our"). Below we inform you about the processing of personal data during your use of our website (conclude.com), our contents, and services. Furthermore, we would like to inform you about the rights you enjoy in this regard.


Overview:



I. Name and Address of the Controller

Controller within the meaning of the General Data Protection Regulation of the European Union ("GDPR") and other national data privacy laws applicable in the member states as well as other data protection regulations is:

Conclude GmbH
Ohligsmuehle 3
42103 Wuppertal (Germany)

Tel: +49 202 – 9635030
Fax: +49 202 – 693588-15

E-Mail:


II. Name and Address of the Data Protection Officer

The Data Protection Officer of the controller is:

Bjoern Ludwig
Conclude GmbH
Ohligsmuehle 3
42103 Wuppertal (Germany)

Tel: +49 202 – 9635030
E-Mail:


III. General Information about Data Processing

1. Scope of the Processing of Personal Data

As a matter of principle, we only collect and use personal data of users of our website, if this is necessary to provide a functional website, our contents and services.

2. Legal Basis for the Processing of Personal Data

Insofar as we obtain the consent of the data subject for the processing of personal data, Art. 6 (1) (a) GDPR serves as the legal basis for the processing of personal data. Should we process personal data required for the performance of a contract to which the data subject is a party, Art. 6 (1) (b) GDPR serves as the legal basis. This also applies to processing operations which are necessary to carry out pre-contractual measures. Insofar as the processing of personal data is required to fulfil a legal obligation to which our company is subject, Art. 6 (1) (c) GDPR serves as the legal basis. In case the processing is necessary to safeguard the legitimate interests of our company or those of a third party, and the interests, fundamental rights and freedoms of the person concerned do not outweigh the aforementioned interest, Art. 6 (1) (f) GDPR serves as the legal basis for the processing.

3. Data Erasure and Storage Time

The personal data of the person concerned will be deleted or blocked as soon as the purpose of storage ceases to apply. Furthermore, data may be stored if this has been provided for by the European or national legislator in EU regulations, laws or other provisions to which the controller is subject. The data will also be blocked or deleted if a storage period prescribed by the aforementioned standards expires, unless there is a need for further storage of the data, for instance, for the conclusion or fulfilment of a contract.


IV. Provision of the Website and Creation of Log Files

Every time you visit our website, our system automatically collects data and information from the computer system of the calling computer. In this process, the following data are collected:

(1) Information about the browser type and the version used
(2) The operating system of the user
(3) The IP address of the user
(4) Date and time of access
(5) Websites from which the user's system is brought to our website
(6) Websites accessed by the user's system via our website.


The data is also stored in the log files of our system. Such data are not stored together with other personal data of the user. The legal basis for the storage of data and log files is Art. 6 (1) (f) GDPR. The temporary storage of the IP address by the system is necessary to enable the delivery of the website to the user's computer. For this purpose, the IP address of the user must remain stored for the duration of the session.

The data is stored in log files to ensure the functionality of the website. In addition, the data serve us to optimise the website and to ensure the security of our information technology systems. Our legitimate interest in data processing pursuant to Art. 6 (1) (f) GDPR lies in these purposes. In doing so, we do not evaluate the data for marketing purposes.

The data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected. If we collect the data for the provision of the website, this is the case when the respective session has ended. If the data is stored in log files, this is the case after seven days at the latest. Further storage is possible. In this case, the IP addresses of the users are deleted or alienated, so that an assignment of the calling client is no longer possible.

The collection of data for the provision of the website and the storage of data in log files is absolutely necessary for the operation of the website. As a consequence, the user has no right of objection in this regard.


V. Use of Cookies

In order to make your visit to our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. Cookies are small text files which are stored on your terminal. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called transient cookies). Other cookies remain on the terminal and enable us or our partner companies to recognize your browser when you revisit our website (persistent cookies).

Transient cookies are automatically deleted when you close your browser. These include, in particular the so-called session cookies. Session cookies store a session ID by means of which various requests from your browser can be assigned to the shared session. This allows your computer to be recognized when you return to our website. Session cookies are deleted when you log out or close your browser.

Persistent cookies are automatically deleted after a specified period, which differs depending on the cookie. You can delete cookies at any time in the security settings of your browser. The legal basis for the processing of personal data by means of cookies is Art. 6 (1) (f) GDPR. Our legitimate interest lies in the provision of our website and the improvement of the quality of our website and its contents.

Cookies are stored on the user's computer and transmitted by the user's computer to our site. Therefore, you, as a user, have full control over the use of cookies. You can deactivate or restrict the transmission of cookies by changing the settings in your Internet browser. Cookies, which have already been stored, can be deleted at any time. This can also be done in an automated way. In case cookies are deactivated for our website, it may no longer be possible to use all functions of the website to their full extent.


VI. Contact Form / Call-Back Service and E-mail Contact

When you contact us by e-mail or using the contact form provided on our website we will save your name and e-mail address so that we can answer your enquiry. As an option, you can also enter your telephone and fax number in addition to your e-mail address and your name, and whether you would like us to call you back, so that we can also address you personally and answer your enquiry in a more targeted manner. The data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected; this is regularly the case after the final answer to your enquiry. Otherwise, we limit the processing in the case of legal storage obligations.

The legal basis for the processing of the data which you submit to us upon establishment of contact is Art. 6 (1) (b) GDPR. The legal basis for the processing of the data in case of consent is Art. 6 (1) (a) GDPR. You have the possibility to withdraw your consent to the processing of personal data at any time. If you contact us by e-mail or via the contact form, you can object to the storage of your personal data at any time. In this case, any and all personal data stored in the course of the establishment of contact by means of the contact form or the e-mail will be deleted. You can withdraw your consent and object to the storage of your personal data by sending an e-mail to or to the contact details stated in the "about us" section.


VII. Newsletter

By giving your consent, you can subscribe to our newsletter in which we inform you about our latest offers. The advertised goods and services are named in the declaration of consent. For the registration to our newsletter we use the so-called double opt-in process. This means that, after your registration for the newsletter, we will send you an e-mail to the specified e-mail address in which we will ask you to confirm your desire to receive the newsletter. Should you fail to confirm your registration within 24 hours, your information will be blocked and automatically deleted after one month. In addition, we store the IP addresses you used and the time of registration and confirmation. The purpose of the procedure is to prove your registration and, if necessary, to clarify any possible misuse of your personal data.

The only mandatory information for the submission of the newsletter is your e-mail address. After having received your confirmation, we will save your e–mail address for the purpose of sending you the newsletter. The legal basis is Art. 6 (1) 1st sentence (a) GDPR. The collection of the user's e-mail address serves to send the newsletter. The e-mail address will be stored for as long as you subscribe to the newsletter.

You can withdraw your consent to receiving the newsletter at any time and unsubscribe from the newsletter. You can cancel your subscription simply by clicking on the link provided in each newsletter e-mail, by sending an e-mail to , or by sending a message to the contact details stated in the section "about us".


VIII. Internal Domain / Conclude Platform
[if we do not process your personal data as a processor]

On our website, we offer users the option to register by providing personal data. The data is entered into an input mask, transmitted to us, and saved. The following data are collected during the registration process on our website:

(1) Login name
(2) E-mail address
(3) As an option, your first and last name
(4) As an option, your address
(5) As an option, your phone number
(6) As an option, further personal data you entered into the platform


Besides, at the time of registration, the following data is stored:
(1) Date and time of registration

A registration of the user is necessary for the fulfilment of a contract concluded with the user or for the purpose of the performance of pre-contractual measures. The legal basis for the processing of the data is Art. 6 (1) (b) GDPR. The data will be stored for the duration of the registration. As a user, you have the possibility to cancel the registration at any time. You can request us to change the stored personal data at any time. Even after the conclusion of the contract, it may still be necessary to store personal data of the contracting party in order to comply with contractual or legal obligations. As a user, you have the possibility to cancel the registration at any time. You can request us to change the stored personal data at any time.

For this purpose, please contact us at the address provided in the "about us" section or send an e-mail to . If the data are required to fulfil a contract or to carry out pre-contractual measures, early deletion of the data is only possible insofar as contractual or statutory obligations do not conflict with a deletion obligation.


IX. Google reCAPTCHA

To ensure data security during the transmission of data, we use the service reCAPTCHA provided by the company Google LLC/Alphabet Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). This allows us to check whether data has been entered by a natural person or by automated processing. The legal basis for the use of reCAPTCHA is Art. 6 (1) (f) GDPR. Data security constitutes our legitimate interest. Google reCAPTCHA requires the transmission of the user's IP address and the time spent on the website to Google, and, as the case may be, other data required by Google for the provision of the reCAPTCHA service. For this service, other data protection regulations of Google LLC/Alphabet Inc. apply, which you can find here.


X. Google Analytics

Our website uses Google Analytics, a web analysis service provided by Google LLC/Alphabet Inc. ("Google"). Google Analytics uses cookies, i.e. text files, which are stored on your computer and which allow the analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, Google will shorten your IP address within Member States of the European Union or in other states party to the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide the website operator with further services associated with website and Internet use. The IP address transmitted by your browser in the context of Google Analytics is not merged with any other Google data. You can block the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. Furthermore, you can prevent Google from collecting the data generated by the cookie and which relate to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available here.

We use Google Analytics with the extension anonymizeIp. In this way, IP addresses are further processed in abbreviated form, so that personal identification can be excluded. We use Google Analytics to analyse the use of our website and to improve it on a regular basis. By means of the statistics obtained, we are able to improve our offer and make it more interesting for you as a user. For the exceptional cases in which personal data are transferred to the US, Google has submitted to the EU-US Privacy Shield.

The legal basis for the use of Google Analytics is Art. 6 (1) 1st sentence (f) GDPR.

Our legitimate interest lies in the increase of the customer-friendly design of our website.

Third Party Information: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001
Terms of Service, Overview of data privacy, as well as the privacy policy.


XI. Use of Google Adwords Conversion

We use the offer provided by Google Adwords to draw attention to our attractive offers by means of advertising materials (so-called Google Adwords) placed on external websites. In relation to the data of the advertising campaigns, we can determine how successful the individual advertising measures are. We are interested in showing you advertisements which are of interest to you, to make our website more interesting for you, and to achieve a fair calculation of advertising costs. These advertising media are delivered by Google via so-called "Ad Servers". For this purpose, we use ad server cookies, by means of which certain parameters for the measurement of success, such as the insertion of ads or clicks by users, can be measured. If you access our website via a Google ad, Google Adwords stores a cookie on your PC. These cookies usually expire after 30 days and are not intended to identify you in person. In general, the unique cookie ID, the number of ad impressions per placement (frequency), the last impression (relevant for post-view conversions), and opt-out information (indication that the user no longer wishes to be addressed) are usually stored as analysis values for this cookie.

These cookies enable Google to recognize your Internet browser. In case a user visits certain pages of an Adwords customer's website and the cookie stored on his/her computer has not expired, Google and the customer are able to recognize that the user has clicked on the ad and has been redirected to this page. A different cookie is assigned to each Adwords customer. Therefore, cookies cannot be traced via the websites of Adwords customers. We do not collect and process any personal data in the aforementioned advertising measures. We only receive statistical evaluations from Google. On the basis of these evaluations, we are able to recognize which of the used advertising measures are particularly effective. We do not receive any further data from the use of advertising material; in particular, we cannot identify users on the basis of this information.

Due to the marketing tools used, your browser automatically establishes a direct connection to the Google server. We have no influence on the extent and the further use of the data which are collected in the course of the use of this tool by Google; therefore, we would like to inform you according to our knowledge: By means of the integration of AdWords conversion, Google receives the information that you called the respective part of our Internet appearance or clicked on one of our advertisements. If you are registered with a Google service, Google may associate your visit with your account. Even if you are not registered with Google or have not logged in, it is possible that the provider may obtain and store your IP address.

You can prevent your participation in this tracking process in various ways: a) by setting your browser software accordingly, in particular, if you suppress third-party cookies, you will not receive any ads from third-party providers; b) by deactivating cookies for conversion tracking; in order to do so, you need to set your browser so that cookies are blocked by the domain "www.googleadservices.com", https://www.google.de/settings/ads; whereas this setting will be deleted when you delete your cookies; c) by deactivating the interest-based ads of the providers, which are part of the "about ads" self-regulation campaign, via the link http://www.aboutads.info/choices; whereas this setting will be deleted when you delete your cookies; d) by permanently deactivating them in your browsers Firefox, Internet Explorer or Google Chrome by means of the link http://www.google.com/settings/ads/plugin. Please note that in this case you may not be able to use all functions of this offer to their full extent.

Legal basis for the processing of your data is Art. 6 (1) 1st sentence (b) GDPR. Our legitimate interest lies in the marketing of our offers and services. For more information on data protection by Google, click here and here. As an alternative, you can visit the website of the Network Advertising Initiative (NAI). Google has submitted to the EU-US Privacy Shield.


XII. Integration of Google Maps

On our website under the "Contact" category, we use the offer provided by Google Maps. This allows us to show you an interactive map directly on our website and facilitate your trip to us. By visiting the website, Google receives the information that you have called up the corresponding sub-page on our website. In addition, the data specified under item IV. of this data protection declaration will be transmitted. This takes place regardless of whether or not Google provides a user account that you are logged in to. If you are logged in to Google, your information will be directly associated with your account. If you do not wish to be associated with your profile on Google, you must log out before activating the button. Google stores your data as user profile and uses them for the purposes of advertising, market research, and/or demand-oriented design of its website. This constitutes the legitimate interests pursuant to Art. 6 (1) (f) GDPR which serves as the legal basis for the evaluation. In particular, such evaluation is carried out (even for users not logged in to Google) to provide demand-oriented advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, whereas you must contact Google to exercise this right.

For more information about the purpose and scope of data collection and its processing by the plug-in provider, please refer to the provider's privacy policy. The privacy policy will also provide you with further information about your rights in this regard and setting options to protect your privacy.

Google also processes your personal data in the USA and has submitted to the EU-US Privacy Shield.


XIII. Your Rights

If your personal data are processed, you are a data subject within the meaning of the GDPR. You, as the data subject, therefore have the following rights against us as the controller:

– You have the right to request information as to whether and which personal data we process with regard to your person.
– You have the right to request rectification and erasure of such data.
– You have the right to a restriction of the processing of your personal data.
– You are also entitled to object to the processing or use of your personal data for purposes of advertising or market and opinion research as well as business-like data processing.
– You also have the right to object to the processing of your personal data at any time for reasons arising from your particular situation. This does not apply if we are obliged or entitled by law to collect, process or use this data.


Furthermore, as a matter of principle, you have the right to withdraw your prior consent to the processing of your personal data at any time with future effect. The withdrawal of consent shall not affect the legality of the processing carried out on the basis of the consent until the withdrawal. Besides, you also have a right to data portability.

In order to exercise your rights, you can contact us by e-mail at or by letter to be sent to Conclude GmbH, with the addition "FAO Data Protection Officer", Ohligsmuehle 3, 42103 Wuppertal (Germany). Furthermore, without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority about the processing of your personal data by us.


XIV. Changes to the Data Privacy Statement

Future changes to our privacy policy will be posted on this website and, as the case may be, you may be notified by e-mail. Therefore, please check regularly for updates or changes to our privacy policy.


Last update: 06. September 2018
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